Privacy Policy
1. Introduction
Caseturn ("we", "us", "our") provides cloud-based practice management software for law firms. This Privacy Policy explains how we collect, use, and protect information when you use our website and the Caseturn service.
By using Caseturn, you agree to the practices described in this policy.
2. Information we collect
Account information. When you create an account, we collect your name, email address, firm name, role, and billing details.
Matter and client data. When you use Caseturn to manage matters, you provide us with information about your clients, dockets, documents, communications, and related records. We treat this information as confidential and use it only to provide the service to you.
Usage data. We collect information about how you interact with Caseturn — pages visited, features used, errors encountered, IP address, browser and device characteristics, and approximate location based on IP.
Cookies and similar technologies. We use cookies and similar technologies for authentication, session management, security, analytics, and product improvement.
3. How we use information
We use the information we collect to:
- Provide, operate, and improve the Caseturn service
- Authenticate users and secure accounts
- Communicate with you about your account, billing, and service updates
- Respond to support requests
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
We do not sell your information to third parties, and we do not use the contents of your matters to train AI models without your explicit opt-in.
4. How we share information
We share information only as follows:
- With service providers who help us operate Caseturn (hosting, payment processing, analytics, customer support, email delivery), under contracts that require them to protect your information.
- With authorized users within your firm's Caseturn workspace.
- With integrations you connect (e.g., Microsoft 365, Zoom, PCLaw) at your direction, only for the data you authorize.
- For legal reasons if required by law, court order, or to protect rights, property, or safety.
- In a business transaction, such as a merger or acquisition, subject to commitments equivalent to those in this policy.
5. Data retention
We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations and to resolve disputes. You may request deletion of your data at any time, subject to limited exceptions described in Section 7.
6. Security
We use technical and organizational safeguards including encryption in transit and at rest, access controls, regular security review, and SOC 2 controls. No system is perfectly secure; we will notify affected users promptly if a security incident materially affects their data.
7. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Export your information in a portable format
- Object to or restrict certain processing
- Withdraw consent where we rely on it
To exercise these rights, contact us at privacy@caseturn.com.
8. International transfers
We may store and process information in multiple countries. Where required, we use appropriate safeguards (such as standard contractual clauses) for international transfers of personal information.
9. Children's privacy
Caseturn is not directed to children under 16, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify you by email or through the service before the changes take effect.
11. Contact
Questions or concerns? Contact us at privacy@caseturn.com.